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Quick Answers

To troubleshoot a problem, or to find answers to some of the most frequently asked questions; take a look at the information below. If you need further assistance and would like to send us an e-mail, click here. To speak to one of our friendly customer service representatives please call us toll free at 540-989-8955. They will do their best help you.

Quick Answers

    How much does this service cost?
    We offer a variety of plans to fit your needs both for personal and for businesses. For greeting card packages and rates, click here.

    How do I sign up?
    To sign up, simply complete the registration process by completing all required fields. You will receive a confirmation of your registration and will be prompted to select a card, which is the first step in getting started with this service.

    How do I know my credit card transactions and personal information are secure?
    Cards Remembered uses the Netscape commerce Server, which utilizes a technology called “SSL” (Secure Sockets Layer), to encrypt your order information. SSL is used by all the other major commerce-shopping sites to keep order information private and protected. It is actually safer to transmit your credit card information over the Internet than it is to use your credit card around town. Be assured that all transactions involving credit card charges or personal information are secure!

    How do you make the cards?
    Our cards are printed on premium quality greeting card paper with commercial quality printers. They look very much like cards you can purchase in stores, except they are personalized.

    Can I send a greeting card for next-day delivery?
    No, Not at this time but it is one of the upgrades to the site we intend to add on the site.

    Can I send a card internationally?
    No, We only deliver to the United States at this time.

    Do you offer any other mailing services?
    We are always willing to talk to you about your greeting card needs. Whether you have a large personal mailing list or have a business that needs custom printed greeting cards sent for a direct mail program, call us. One of our account executives will be happy to discuss our services with you.

    What is the Mail Box and how do I use it?
    When you order a greeting card or purchasing a gift from this site, your cards are placed in the “Mail Box.” This is the place where you review your order or make changes to your order prior to sending out your cards.

    Delivery dates confuse me, what do they mean?
    The Delivery Date is the approximate date you would like the cards delivered. Because we send the cards through the US mail we can not control the exact date they will arrive. We send the cards out approximately 5 day prior to the delivery date. Our goal is to have your cards arrive on the delivery date or little early. We would rather have your card arrive a day early than a day late.

    What can I do if I know I made a mistake?
    If you realize a mistake has been made – before the date of delivery – simple use our administration tools to edit the information you have submitted. For instance, if you have entered a wrong address for a card recipient, simply go to the “Address Book,” make necessary edits and then submit the edited information. You will then be prompted to make the address change on the virtual envelope so that the card is delivered to the correct address. If you need further assistance and would like to send us an e-mail, click here. To speak to one of our friendly customer service representatives please call us toll free at 877-750-7100. They will do their best help you.

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